Despite the efforts of our staff, it may happen that you are not satisfied with the treatment at our practice. What can you do?
1. Don’t keep it to yourself—please speak to us about it!
Together we will try to resolve the issue. It is best to contact the reception in advance so the dentist can make time for you.
2. You may also visit Allesoverhetgebit.nl to see if your question is answered there.
3. If your complaint is still not resolved, you can submit it to the KNMT, the professional association to which this practice is affiliated. An independent complaints officer will then mediate between you and us free of charge, with the aim of finding a solution.
4. If you still cannot reach a solution with the help of the complaints officer,, you can submit your case to the Dental Disputes Authority for a fee of €75. Your complaint will then be assessed by a committee of five experts.
More information
For more information about oral care, treatments, and costs, you can visit Allesoverhetgebit.nl. You can also contact the Dental Information Point (TIP) at 0900 202 5012. Both provide independent information and were established by our professional organisation, the KNMT.
